Privacy Policy

1. Information We Collect

We may collect the following types of information:

Account and Contact Information

When you create an account or use certain features of the App, we may collect information such as:

• Name
• Email address
• Other account-related information you choose to provide

Usage Information

We may collect information about how you use the App, including:

• Features you use
• Screens or pages you view
• Actions you take within the App
• Session activity
• General performance and diagnostic information

This information helps us understand how the App is used and improve the user experience.

Subscription and Billing Information

If you purchase a subscription, we collect and store limited billing information, such as:

• A customer identifier assigned by our payment processor
• Your subscription status, plan, and renewal date

We do not collect or store your payment card details or bank account information. See Section 9 for more on how payments are processed.

Crash Reports and Diagnostic Data

We may collect crash reports, error logs, and diagnostic information when the App does not work as expected. This may include information such as:

• Device type
• Operating system version
• App version
• Error logs
• Crash details
• Approximate time of the crash or error

This information helps us troubleshoot problems, improve reliability, and fix bugs.

How You Found Wherio

We may collect information about how you arrived at Wherio, so we can understand which campaigns and links bring people who enjoy it.

On our website, this may include campaign details in the link you followed, such as its source, medium, campaign, and content. If you opened a link shared by another player, it may also include that player's referral code, how the link was shared, and the type of game shared.

In our iOS app, when you first open the App, we ask Apple whether your install came from an Apple Ads campaign. If it did, we may receive and store information about the ad, such as:

• The campaign, ad group, ad, and search keyword
• Where the ad appeared in the App Store
• The country or region of the ad
• Whether you tapped or viewed the ad, and whether the install was a new download or a redownload

Approximate Location

On our website, we use your IP address to estimate your country, region, and city for analytics. In our iOS app, we collect the country of your App Store account, and we do not use your IP address to determine your location in our analytics.

2. How We Use Information

We may use the information we collect to:

• Provide, operate, and maintain the App
• Create and manage user accounts
• Communicate with you about your account or the App
• Monitor and analyze usage of the App
• Improve features, performance, and user experience
• Detect, investigate, and fix bugs, crashes, and technical issues
• Protect the security and integrity of the App
• Process payments and manage subscriptions
• Detect and prevent fraudulent transactions
• Comply with legal obligations

3. Analytics and Third-Party Services

We may use third-party service providers to help us operate and improve the App, including services that provide analytics, crash reporting, hosting, authentication, customer support, or other technical infrastructure.

These third-party services may collect or process information on our behalf, such as usage metrics, crash reports, device information, or account information. We require service providers to use information only as needed to provide services to us and to protect it appropriately.

We do not sell your personal information.

4. Sharing of Information

We may share information in the following circumstances:

Service Providers

We may share information with vendors and service providers that help us operate, analyze, improve, or support the App. This includes Stripe, which processes payments and manages subscriptions on our behalf. Stripe's privacy policy is available at https://stripe.com/privacy.

Legal Compliance

We may disclose information if required to do so by law, regulation, legal process, or governmental request.

Safety and Security

We may disclose information when we believe it is necessary to protect the rights, property, or safety of users, the App, our business, or others.

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

5. Data Retention

We retain information for as long as reasonably necessary to provide the App, maintain accounts, improve functionality, comply with legal obligations, resolve disputes, and enforce our agreements.

Crash reports, diagnostic data, and usage metrics may be retained for a limited period for troubleshooting, analytics, and product improvement purposes.

You may request deletion of your account or personal information by contacting us at support@wherio.app . Some records, including transaction and tax records, must be retained for a period required by law and will not be deleted on request.

6. Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Access the personal information we have about you
• Correct inaccurate information
• Request deletion of your information, subject to the retention limits described in Section 5
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@wherio.app .

We may need to verify your identity before responding to certain requests.

7. Children's Privacy

The App is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us at support@wherio.app , and we will take appropriate steps to delete such information.

8. Security

We use reasonable administrative, technical, and organizational measures to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

9. Payments and Subscriptions

We use Stripe, Inc. to process payments and manage subscriptions on the web. For payments and subscriptions made on iOS devices, we use Apple's subscription platform.

We do not collect or store your payment card details or bank account information. That information is submitted directly to Stripe/Apple and is handled via their respective policies:

• https://stripe.com/privacy
• https://www.apple.com/privacy

When you subscribe, we receive and store limited billing information from Stripe/Apple, which may include:

• A customer identifier
• Your subscription status, plan, renewal date, and billing history

We use this information to activate and maintain your subscription, provide access to paid features, send billing communications such as receipts and renewal or payment failure notices, handle cancellations and refunds, prevent fraud, and meet tax and accounting obligations.

You can manage or cancel your subscription at any time through the billing portal linked from your account page.

10. International Users

If you access the App from outside the country where we operate, your information may be transferred to, stored, or processed in a country that may have different data protection laws than your location.

By using the App, you understand that your information may be processed in the countries where we or our service providers operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as the App changes, our data practices change, or legal requirements evolve.

When we update this Privacy Policy, we will revise the "Effective Date" above. Your continued use of the App after an updated Privacy Policy becomes effective means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at: support@wherio.app .